Frequent questions

Thanks for visiting our FAQ page! We are happy to answer your questions!

When will I recive my order?

The processing time of your order varies depending on the product and current demand. Since our products have to be made by hand from scratch from the moment the order is placed. In general, our manufacturing times are usually 3 to 5 days and the Shipping times depend on the one you select on the payment screen. As soon as it is finished, your order will be sent ;)

Shipping times and manufacturing times are independent of each other. When your order is finished being manufactured, it will be sent with the delivery you have selected.

How can I track my order?

From the moment you place the order, you will begin to receive emails about the status of your order every two days.

Once shipped we provide a tracking number for all shipped orders. Once your order has been shipped, you will receive an email with the tracking number and instructions to track the package. You can use this number on our website or the carrier's website to check the status and location of your shipment.

Do you ship to the Balearic Islands and the Canary Islands?

Yes, we accept and ship to the Balearic Islands and the Canary Islands. If you are thinking of placing an order and you live in the Canary Islands or the Balearic Islands, we can perfectly send it there without any problem 😊.

Do you do international shipments?

Yes, we accept international shipping and deliver to virtually anywhere in the world! We strive to bring our products to customers around the world.

How long does it take for my international shipment to arrive? - Delivery time varies depending on the destination and the shipping services selected. International shipments can normally take 7-21 business days from the time the order is shipped until it is delivered to your address. However, keep in mind that the deadlines may be affected by external factors, such as customs procedures and weather conditions.

What are the countries you ship to?

We ship to most countries and regions in the world. There are not many geographical restrictions. However, we recommend checking availability on the checkout page before finalizing your purchase.

Do you ship to Latin America ?

Yes, we ship to all of Latin America!

What shipping rates are there?

For the Peninsula (Spain) and the Balearic Islands; Orders Less than €22; €4.76 Shipping / Over €22; Free Shipping .

For the Canary Islands; Orders less than €22; €5.83 Shipping / Over €22; €1.87 Shipping .

*For orders outside of Spain, the details of the shipping price will be shown at the end of the payment screen.

Do you offer any type of guarantee?

At TCustomPC we are fully confident in the quality of our products.

Even if there is some probability that you are not satisfied with your order and want a replacement with new ones, we offer a Satisfaction Guarantee so that you 100% get the result you expected and deserve as one of our customers.

If what you want is a return we offer a Free Return Guarantee.

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How can I get discounts for my orders?

We usually have special offers for a limited time and sometimes discount codes that we publish on our social networks, and exclusive offers and discounts that we send via email to people who subscribe to our newsletter. In addition, at TCustomPC we already offer deep price discounts compared to other retailers in the industry.